Unified Platform for Managed Services Providers
Everything you need to manage and automate your end-to-end service delivery
Effortlessly connect existing customer systems and expand functionality through APIs and integrations. Learn More →
One platform to manage your entire IT services portfolio
Bring all your IT services together for centralized management, automation, and visibility.
Application Support
Manage customer applications with IT-Conductor to administer service requests and handle all aspects of resolving application issues, from understanding the issue to providing a resolution.
Database Administration
Conveniently manage and operate Database Management Systems (DBMS). IT-Conductor offers a wide range of database management services to meet all your customer needs.
Monitoring
Help your customers understand the health of their entire IT landscape through dashboards and reports. Leverage automation to invoke auto-recovery actions and more.
Streamline management of customer applications
Our streamlined approach to application management empowers you to optimize your processes and enhance customer satisfaction.
Utilize our extensive service catalog templates so you can effortlessly standardize workflows and ensure consistency across the entire customer IT system landscape.
BASIS Support
Strengthen your managed SAP offerings with proactive SAP BASIS administration and support
- Application Server Installation
- Certificate Management
- SAP Host Agent Update
- SAP Kernel Update
- Suspend Jobs
Automation Support
Deliver reliable, scalable automation services backed by expert guidance
- Provision S/4HANA on AWS
- Provision S/4HANA on Azure
- Start/Stop SAP System
- Start/Stop Oracle System
- Custom Automation Tasks
SAP Change Management
Control, track, and govern SAP changes with confidence and precision
- Transport Import Request QA
- Transport Import Request PROD
- Emergency Transport Import Request PROD
Optimize the administration of customer database management systems
Manage all customer database management systems, leveraging the platform to streamline administration, enhance security, and maximize efficiency.
Simplify DBMS management with available tools and reporting, allowing you to centralize control, gain advanced insights into your databases, and enhance scalability for future growth.
HANA Administration
Simplify HANA user and system administration
- SAP HANA User Activation
- SAP HANA User Creation
- SAP HANA User Cleanup
- Schedule HANA Backup
- HANA Replication on AWS
- HANA Replication on Azure
MS SQL Administration
Streamline server installs, patching, and migration
- Configure SAP on MS SQL
- Schedule MS SQL Backup
Oracle Administration
Deploy, patch, migrate, and optimize Oracle environments with confidence and control
- Configure SAP on Oracle
- Migrate Oracle to AWS
- Migrate Oracle to Azure
- Install and Patch Oracle in Azure
Empower customers with advanced, actionable observability
Deliver enhanced visibility to your customers with real-time system metrics and advanced observability features, allowing you to detect and troubleshoot issues faster.
Database Monitoring
Detect, diagnose, and resolve database issues before they impact operations
- SAP HANA Monitoring
- SAP ASE Monitoring
- SAP MaxDB Monitoring
- Oracle Monitoring
SAP Application Monitoring
Proactively monitor SAP applications to prevent disruptions to critical business processes
- SAP BusinessObjects Monitoring
- SAP Host Agent Monitoring
- SAP J2EE Monitoring
- SAP NetWeaver Monitoring
- SAP NW RFC Destination Monitoring
OS Monitoring
Gain real-time visibility into CPU, memory, disk, and system-level metrics
- Linux Monitoring
- Windows Monitoring
- VMware Monitoring
Web Monitoring
Track uptime, response times, and web performance in real time
- URL Monitoring
Power up your APM strategy
Not all APM tools are built for MSP success. This whitepaper guides you through the must-have features and shows you how to evaluate solutions that scale with your growth.
Reimagining SAP managed services for scale
Most Managed Service Providers (MSPs) can win the migration deal. Few can survive the execution. It’s a familiar story across the industry.
SLA explained for businesses and Managed Services Providers
Managed services providers and the businesses they serve rely on clearly defined SLAs to establish mutual expectations.
APM for Managed Service Providers
As Grand View Research reports, the global managed services market is projected to reach USD 731.08 billion by 2030, expanding at a compound annual growth rate (CAGR) of 14.1% from 2025 to 2030.
Eliminating IT silos with unified monitoring
The push toward digital transformation has driven many organizations to adopt multiple tools to manage different parts of their IT environment. While this may seem practical at first, it often results in a patchwork of disconnected systems that don’t communicate well.
CHALLENGE
OZSoft needed to enhance its IT service management capabilities with greater automation, visibility, and operational efficiency. Managing complex enterprise environments required reducing manual effort, improving service reliability, and delivering faster response times to customers without increasing operational overhead.
SOLUTION
OZSoft partnered with IT-Conductor to integrate advanced monitoring, orchestration, and automation into its managed services offering. By leveraging IT-Conductor’s platform, OzSoft automated routine operational tasks, enabled proactive system monitoring, and streamlined incident detection and resolution across customer environments.
IMPACT
The partnership enabled OZSoft to deliver more efficient, scalable, and reliable IT service management. Automation reduced manual intervention, improved service responsiveness, and enhanced overall customer satisfaction—allowing OZSoft to focus on higher-value strategic initiatives while maintaining strong operational control.
Trusted by leading brands worldwide
With IT-Conductor we simplify and optimize operational efficiency through our agentless automation approach for Application Performance Management (APM) where the services are highly customizable and adaptive to the business needs. In turn, offering high service delivery for customers and Managed Services Providers (MSP) using SAP technologies, enabling efficient applications with minimal disruptions. IT-Conductor has also enabled OZSOFT to offer its MSP service catalog to projects with high impacts, such as cloud migration automation.
CTO & Co-Founder at IT-Conductor
David Stavisski
Frequently Asked Questions
How do managed services work in IT-Conductor?
IT-Conductor supports the management of different services delivered to different customers where system data are siloed into separate organizations.
What is an organization in IT-Conductor?
An organization in IT-Conductor is used as an isolation container where users don't have access to the system data belonging to other organizations. For MSPs, treat organizations as your customers. It can also be used to isolate management among multiple groups within an organization.
How to manage organizations in IT-Conductor?
Organizations are managed within the same service grid in IT-Conductor. Alternatively, navigate to Management > Organizations to list all the managed organizations (i.e., customers) in the platform. Visit IT-Conductor Knowledge Base for more information.
How to get started with IT-Conductor as an MSP platform?
To register for a free trial, please visit https://service.itconductor.com/register